When you log in to your Raisin UK account from a new or unrecognised device, you will receive a security alert. In some cases, the alert might show a different browser or operating system than the one you are actually using.
This can happen because:
Your browser “masks” its version for compatibility reasons.
You’re using a device where the Operating System (OS) is customised or not fully recognised.
Certain security software changes how your device is detected.
What to do:
If the login occurred at a time that matches your own activity, there’s likely no cause for concern.
If you suspect the login was not made by you, we recommend immediately freezing your account and contacting our customer service team.