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Welcome to the Raisin UK help centre
Raisin UK Help Center home page
  1. Raisin UK
  2. Frequently asked questions (FAQ)
  3. Using the Raisin UK Account
  4. Managing your Raisin UK Account

Managing your Raisin UK Account

  • How can I receive a one-time authentication code every time I log in?
  • Why do I see the time in UTC in my login alerts?
  • Why does the login attempt alert show the wrong browser or operating system?
  • How do I find my registered devices in Raisin UK?
  • What should I do if I don’t recognise a login alert?
  • Can I turn off device fingerprinting?
  • How does device fingerprinting help protect my money?
  • What is device fingerprinting and how does it work?
  • Why am I seeing a 403 error when trying to access Raisin UK?
  • How can I download a savings account statement?
  • What is an Authorised Push Payment (APP) Fraud?
  • How do I unfreeze my account?
  • How do I freeze my account?
  • What is the "Freeze Account" button?
  • What happens if I don't agree to Raisin UK updated Terms and Conditions?
  • What should I do if I forget my password?
  • How does the Raisin UK Account work?
  • Is the Raisin UK Account protected?
  • Does Raisin UK hold my money?
  • Will I have online access to my savings accounts?
  • What is a mobile verification code (mTAN)?
  • Why haven’t I received my mobile verification code (mTAN)?
  • How do I close my Raisin UK Account?

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