You can check your name details by logging in to your Raisin UK Account, hovering over your initials in the far right corner, and clicking 'Account details'.
You can update your name details by sending us a photo or scan of a valid (in-date) photo ID (such as a passport or driving licence—if sending a driving licence, please provide both front and back), plus a scanned copy, photo or PDF of one of the following documents by secure message through your Raisin UK Account. Please note that all four corners of every document must be clearly visible and legible.
Accepted documents for changing your registered name:
- Deed poll.
- Original marriage certificate or civil partnership registration document.
- Divorce documents (final order/decree absolute or final dissolution order).
- Original birth certificate.
- Adoption certificate.
- Copy of your old passport and new passport with your name change (if you are a foreign national).
How to send your documents by secure message:
- Via Website: Log in, hover over your initials in the top right-hand corner, select 'Messages', and click 'New message'.
- Via Mobile Browser: Click the menu (three horizontal lines) in the top right, tap the person/cogwheel icon below 'About', select 'Messages', and click 'Write a new message'.
- Via Raisin UK App: Log in, tap the envelope icon in the top right, then tap the chat bubble icon twice.
When entering your message, please tell us which details need updating, then click 'Attach files' below the message box to upload your document(s) and click 'Send'. We will send you a secure message to confirm once we’ve updated your details.