If you still have access to your old mobile number, you can change your registered mobile phone number by logging in to your Raisin UK Account,
via the Raisin Website
- Navigate to your initials in the top right-hand corner and click 'Account details'.
- Next to your registered phone number (obscured for your privacy), click 'Edit' to change it to your new phone number.
- Enter the mTAN code you will receive via SMS to verify your old phone number.
- Enter new phone number and confirm it via mobile verification code.
via the Raisin App
Click the cogwheel icon (⚙️) at the bottom right.
- Scroll down and under the 'Settings', click 'Security settings'
- Scroll down again and under the 'Mobile verification code', click 'Change your number'
- Click ‘Edit’, next to your mobile phone (obscured for your privacy).
- Enter the mTAN code you will receive via SMS to verify your old phone number.
- Enter new phone number and confirm it via mobile verification code.
Please note, you should enter +44 instead of 0 when entering your new number as we only accept UK phone numbers for account holders.
If you no longer have access to the phone number you currently have registered on file or cannot access your Raisin UK Account, please contact our Customer Service Team and request a mobile phone number change.
For further security precautions, our Customer Service Team will be in touch requesting that you send a small transfer to your Raisin UK Transaction Account where you will be required to add your new phone number in the 'details' section of the transfer for us to update on to your account.