You can check your registered address by logging in to your Raisin UK Account, hovering over your initials in the top right-hand corner, and clicking Account details.
If your address has changed, you can ask us to update it by sending valid proof of address through a secure message in your Raisin UK Account.
Accepted documents for changing your registered address:
- Nominated Bank Statement showing your full name and new address.
Document requirements:
- The bank statement must not be older than 3 months.
- Can be submitted as a PDF, scanned document, clear photo, or mobile screenshot.
- All four corners of the document must be visible, clear, and unredacted.
How to send your documents by secure message:
- Via Website: Log in, hover over your initials in the top right-hand corner, select 'Messages', and click 'New message'.
- Via Mobile Browser: Click the menu (three horizontal lines) in the top right, tap the person/cogwheel icon below 'About', select 'Messages', and click 'Write a new message'.
- Via Raisin UK App: Log in, tap the envelope icon in the top right, then tap the chat bubble icon twice.
When entering your message, please tell us which details need updating, then click 'Attach files' below the message box to upload your document(s) and click 'Send'. We will send you a secure message to confirm once we’ve updated your details.